As part of the E-Z UP® experience, we are committed to providing high-quality products. We are dedicated to giving our customers a pleasant and satisfying shopping experience. If you are not completely satisfied with your E-Z UP purchase, please contact us for instructions on returning the product.
- Your product must be returned within 14 days of receipt.
- The product must be unused and in its original packaging.
- All accessories must be included.
- Proof of purchase must be provided.
- Return shipping costs will not be refunded.
- Used items will not be accepted for a refund.
Return Process Steps
- Submit a return request by filling out the form above.
- Wait for confirmation from our customer service team via email.
- Send the returned product to the address provided in the return instructions.
- Our customer service team will inspect the returned product to ensure it meets the return conditions.
- If the product is accepted for a refund, we will issue a refund within 5 business days of receiving the returned product.
The E-Z UP warranty covers material and manufacturing defects. The warranty does not cover damage caused by misuse or natural accidents. To learn more about the warranty, please visit our warranty page.