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As part of the E-Z UP® experience, we are committed to providing high-quality products.

We are dedicated to offering our customers a pleasant and satisfying shopping experience. If you are not completely satisfied with your E-Z UP purchase, please contact us for instructions on returning the product.

Return Conditions:

Your product must be returned within 14 days of receipt. The product must be unused and in its original packaging. All accessories must be included. Proof of purchase must be provided. Return shipping fees will not be refunded. Items that have been used will not be accepted for a refund. Please submit a return request with a valid reason. If your request is accepted, you will receive return instructions via email.

Warranty:

The E-Z UP warranty covers material and manufacturing defects. The warranty does not cover damages caused by misuse or natural accidents. To learn more about the warranty, please visit our warranty page. If you have any questions regarding our return and exchange policy, please contact us at 800-45-SHADE. We are always here to help you find a solution.

The E-Z UP Experience:

As part of the E-Z UP experience, we are committed to providing high-quality products. If you are not completely satisfied with your E-Z UP purchase for any reason, we will make it right.